This post is intended to shed some light on a Captivate phenomenon that is reported time after time after time in the support forums.
Okay, so what am I talking about here?
Normally what happens is the Captivate developer inserts a Button or a Click Box object that is intended to be used to link to a Microsoft Word Document, PDF, Web site or other file. They preview using F4 to preview in Captivate and the links work just dandy. But upon previewing using the web browser or viewing immediately after publishing, the links fall flat and just refuse to work.
Like an overprotective parent, the Flash Player is likely blocking the link without your knowledge. Normally when links like this are present Flash will issue a warning alerting you.
Unfortunately (and I’m unsure as to exactly why) this dialog doesn’t always present itself. Instead, the Flash Player lurks on your system and silently blocks the linking, leaving you scratching your head and wondering why the Buttons or Click Boxes aren’t working as they should.
The trick to correcting things is to open the Flash Player Settings panel and pointing at the location where your files exist to mark them as being safe to work with. If you get the dialog above, you may conveniently click the Settings… button to open the Settings Panel. However, if the dialog isn’t being presented, that’s probably a bit of a stretch!
I’ve had a small tutorial on the web for a long time now that has been successful in walking folks through the basic process. While it’s not my proudest work to date, it does seem to get the mission accomplished. You may view it at this link.
Note that fixing things so the links work for a preview may prove to be a bit problematic. This is because when you preview, you are viewing from a temporary location. So it’s best if you can Publish. Then mark the Publish location as being safe.
Since this post first appeared I’ve created a related post. You may view it by clicking this link.