I see this happen lots of the time. Someone will pop into any of the venues I monitor and ask what I feel is a totally odd question about RoboHelp or Captivate. The question normally goes a lot like this.
Can RoboHelp (or Captivate) do this? (followed by a brief explanation of what they are wondering about)
Here’s why I fiind the behavior is so odd. Probably in less time than it took to open the browser or E-Mail client, locate the venue or type the E-Mail address out and type the question, they could have just as easily tested their theory or wondering themselves. They would have been richer for the experience.
Do you fall into this category? If so, I invite you to leave a comment explaining why you operate that way. I suppose maybe you don’t know. But if you do it would be cool to see why.
Note that I never mind answering forum posts or E-Mail messages to help out if I can. Actually, in many cases it has taught me something new about the product along the way. I love that.
Until next time…